ARKTECH PROTECT LLC
TERMS & CONDITIONS
Effective Date: June 23, 2025
Last Updated: September 9, 2026
These Terms and Conditions ("Terms") govern your access to and use of the ArkTech Protect LLC website, products, memberships, consulting services, digital services, educational materials, and related offerings.
By accessing our website, purchasing a product, enrolling in a membership, scheduling or purchasing a service, or otherwise using ArkTech Protect LLC services, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree to these Terms, you should not purchase or use our products or services.
1. About ArkTech Protect LLC
ArkTech Protect LLC ("ArkTech Protect," "ArkTech," "we," "our," or "us") is a Tennessee limited liability company providing digital analysis, privacy consulting, technology consulting and support, digital privacy education, technology organization services, and related products and services.
Our services are designed to help individuals, families, professionals, and businesses better understand, organize, manage, and reduce risks associated with their technology and digital environments.
ArkTech Protect does not represent itself as a law firm, financial advisory firm, insurance provider, regulatory authority, forensic investigation firm, or 24-hour cybersecurity monitoring or emergency-response service unless expressly stated in a separate written agreement.
2. Eligibility and Use of Our Services
You must have the legal capacity to enter into a binding agreement to purchase or enroll in ArkTech Protect services.
When purchasing products, establishing an account, scheduling services, or enrolling in a membership, you agree to provide accurate and current information.
You may not use our website or services to violate applicable law, gain unauthorized access to systems or accounts, interfere with our website or systems, impersonate another person, conduct fraudulent or malicious activity, or reproduce or commercially exploit ArkTech-owned materials without authorization.
We reserve the right to refuse or discontinue service when reasonably necessary to protect ArkTech Protect, our clients, our systems, or other parties, or when a customer materially violates these Terms.
3. Scope of Digital Analysis and Consulting Services
ArkTech Protect may provide services including digital privacy consultations, technology assessments, application and permission reviews, device-setting reviews, account and email organization, technology troubleshooting, digital-risk education, business technology reviews, digital workflow recommendations, staff education, privacy-oriented policy and process reviews, and other technology-related advisory services.
Recommendations are based on information reasonably available at the time services are provided.
Technology, software, applications, operating systems, privacy practices, security threats, and third-party policies change frequently. A recommendation that is appropriate at one time may require modification later.
ArkTech Protect therefore does not guarantee that any recommendation will permanently eliminate digital risk.
4. No Guarantee of Security or Results
No technology system, privacy practice, device configuration, software product, or consulting service can guarantee complete security or privacy.
ArkTech Protect does not guarantee that its services will prevent hacking, malware, phishing, identity theft, fraud, data breaches, unauthorized access, tracking, surveillance, data loss, account compromise, or other digital incidents.
Our services are intended to identify potential concerns, improve understanding, provide recommendations, assist with technology management, and help clients make informed decisions.
Clients remain responsible for decisions concerning their devices, accounts, systems, information, and technology.
5. Membership Plans
ArkTech Protect may offer recurring membership plans, including plans marketed as Digital Privacy Core, Digital Privacy Elite, Digital Diamond Defense, or other current or future membership offerings.
The features, prices, service limits, response targets, eligibility requirements, and benefits associated with each membership are those disclosed on the applicable plan page or enrollment materials at the time of enrollment.
Different plans provide different levels of service.
For example, individual membership plans may focus on privacy education, digital analysis, device and account assistance, consultations, and technology support, while business-level plans may provide broader digital-environment analysis, staff education, organizational support, policy and process review, and ongoing advisory services.
Purchasing one membership does not entitle a member to services expressly reserved for another membership level.
6. Digital Diamond Defense and Business Services
Digital Diamond Defense is intended as a higher-level business consulting and advisory service.
Depending upon the customer's specific agreement and plan description, services may include multi-device or business digital reviews, digital privacy analysis, business email and digital-workspace reviews, staff education, digital organization consulting, policy and process review, ongoing digital-risk and privacy advisory services, and priority access to ArkTech consulting.
Digital Diamond Defense does not, unless expressly established in a separate written agreement, constitute 24/7 cybersecurity monitoring, managed detection and response, penetration testing, digital forensics, legal or regulatory compliance certification, cyber-insurance coverage, or a guarantee against cybersecurity incidents.
Any stated response time is a target response time, not a guarantee of resolution within that period.
7. Service Limits and Fair Use
Membership benefits are subject to the scope and limits stated in the applicable plan.
"Full Access," "Priority Access," "Ongoing Support," or similar language does not mean unlimited labor, unlimited on-site visits, continuous availability, or unrestricted access to ArkTech personnel.
ArkTech Protect may establish reasonable scheduling, session, usage, device, location, or support limitations to maintain service quality.
Projects substantially outside a membership's normal scope may require a separate quote or service agreement.
8. Membership Billing and Automatic Renewal
If you purchase a recurring membership, you authorize ArkTech Protect and its payment processor to charge the payment method you provide according to the billing frequency disclosed at enrollment.
Unless otherwise stated, recurring memberships automatically renew at the applicable billing interval until canceled.
Before enrolling, customers should review the price, billing frequency, enrollment fee if applicable, renewal terms, included services, and cancellation terms.
By completing enrollment, you authorize the applicable recurring charges.
ArkTech Protect will not treat a customer's failure to notice a renewal as authorization where affirmative authorization is otherwise legally required.
9. Enrollment and Setup Fees
Certain memberships or services may require a one-time enrollment, onboarding, assessment, setup, or activation fee.
Unless otherwise expressly stated at the time of purchase, such fees compensate ArkTech Protect for onboarding and initial service preparation and are non-refundable once onboarding or setup work has begun.
Any applicable enrollment fee will be disclosed before purchase.
10. Cancellation
Customers may cancel a recurring membership using the cancellation method provided through the ArkTech Protect website, customer account, support process, or other method communicated at enrollment.
Customers may also contact:
Cancellation stops future recurring charges after the cancellation becomes effective.
Unless otherwise required by law or expressly stated in the applicable plan, cancellation does not retroactively refund membership charges for a billing period that has already begun.
Access to membership benefits may continue through the end of the paid billing period unless the plan or applicable law provides otherwise.
ArkTech Protect will not intentionally impose unreasonable obstacles designed to prevent a customer from canceling a recurring membership.
11. Refunds — Memberships and Services
Except where required by law or expressly stated otherwise:
Monthly membership fees are non-refundable after the applicable billing period begins.
Annual membership fees are non-refundable after the applicable annual membership period begins.
Enrollment or setup fees are non-refundable once onboarding or setup services have begun.
Completed consulting sessions, technology-support sessions, assessments, reports, training, and other professional services are non-refundable once performed or delivered.
Nothing in this section limits any non-waivable refund or cancellation right provided by applicable law.
12. Product Returns
Eligible physical products may be returned within 30 days of purchase, provided they are unused, undamaged, and returned in their original condition and packaging.
To request a return, contact:
Include the order number and reason for the requested return.
Shipping charges and other non-refundable transaction costs may be excluded from a refund when permitted by law and disclosed to the customer.
13. Product Performance Disclaimer
Certain ArkTech Protect products, including signal-blocking or privacy-oriented products, are designed to assist with digital privacy or reduce particular types of wireless connectivity or exposure.
Environmental conditions, device placement, product condition, frequency characteristics, network technology, manufacturing tolerances, and other factors may affect performance.
Accordingly, ArkTech Protect does not guarantee 100% signal isolation or protection under every possible condition.
Customers should test products appropriately for their intended use.
14. Appointments, Consultations, and Missed Sessions
Scheduled consultations and service appointments may be subject to rescheduling, cancellation, and no-show policies disclosed when booking.
Customers should provide reasonable notice when they need to cancel or reschedule an appointment.
Repeated missed appointments, excessive late cancellations, or misuse of scheduling privileges may result in restrictions on scheduling or additional fees where those conditions were disclosed before booking.
15. Customer Responsibilities
Customers are responsible for maintaining appropriate backups of important information before ArkTech performs work involving devices, accounts, files, applications, or system settings.
Customers should maintain secure passwords, authentication methods, recovery information, and other account credentials.
Customers must obtain appropriate authorization before asking ArkTech Protect to access or assist with a device, account, network, or information belonging to another person or organization.
ArkTech Protect may decline to access any system, account, device, or information when ownership or authorization cannot reasonably be established.
16. Passwords, Credentials, and Account Access
When a service requires temporary access to a device or account, customers should use secure access practices and should not provide credentials unnecessarily.
ArkTech Protect does not require customers to permanently surrender ownership or control of their passwords or accounts.
Customers are encouraged to change temporary passwords or credentials following support when appropriate and to use multifactor authentication when available.
17. Third-Party Products and Services
ArkTech Protect may recommend, configure, discuss, or assist customers with third-party products and services.
These may include software, applications, operating systems, cloud services, privacy tools, email providers, telecommunications services, payment processors, or other technology platforms.
Third-party services are governed by their own terms and privacy policies.
Unless expressly stated otherwise, ArkTech Protect does not control these third parties and is not responsible for changes to their services, pricing, availability, privacy practices, security, performance, or terms.
18. Privacy and Personal Information
ArkTech Protect handles personal information in accordance with its applicable Privacy Policy and reasonable business practices.
Our Privacy Policy explains how information may be collected, used, retained, disclosed, or otherwise processed in connection with our website and services.
Customers should review the Privacy Policy together with these Terms.
19. SMS and Electronic Communications
Customers may have the option to consent separately to receive SMS/text communications from ArkTech Protect.
Depending upon the consent provided, messages may include account or membership notifications, appointment information, customer-support communications, digital privacy or technology information, service updates, and promotional messages.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing ArkTech Protect products or services.
Customers may reply STOP to supported ArkTech SMS communications to request to stop receiving applicable text messages and may reply HELP for assistance, subject to the functionality of the messaging platform.
Transactional or legally required communications may be treated differently where permitted by law.
20. Intellectual Property
ArkTech Protect-owned trademarks, logos, original written materials, graphics, product branding, educational materials, reports, service materials, and other original content remain the property of ArkTech Protect LLC or their applicable rights holders.
Customers may use materials provided to them for their intended personal or internal business purposes unless otherwise specified.
No ArkTech-owned material may be reproduced, sold, republished, distributed, commercially exploited, or represented as another party's work without authorization.
Third-party trademarks, software, images, content, and other intellectual property remain the property of their respective owners.
21. Pricing and Payment
All prices are stated in U.S. dollars unless otherwise indicated.
ArkTech Protect may change pricing for future purchases or future membership periods.
Any price change affecting an existing recurring membership will be communicated as required by applicable law or the applicable agreement.
Payments may be processed through third-party payment processors.
ArkTech Protect does not guarantee the uninterrupted availability of any particular payment processor.
22. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARKTECH PROTECT LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, BUSINESS INTERRUPTION, OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, ACCOUNT COMPROMISE, CYBERSECURITY INCIDENTS, OR DECISIONS MADE BASED UPON ARKTECH PROTECT RECOMMENDATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARKTECH PROTECT LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT, SERVICE, MEMBERSHIP, CONSULTATION, OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO ARKTECH PROTECT LLC FOR THE APPLICABLE PRODUCT OR SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $500, WHICHEVER IS GREATER.
THE FOREGOING LIMITATIONS SHALL NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
ArkTech Protect's services are advisory and supportive in nature and cannot eliminate all technology, privacy, operational, or cybersecurity risk.
23. No Legal, Financial, Insurance, or Compliance Advice
Unless expressly stated otherwise in a separate authorized agreement, ArkTech Protect does not provide legal advice, tax advice, financial advice, insurance advice, regulatory certification, or legal compliance certification.
Privacy and policy reviews provided by ArkTech are technology and digital-analysis services.
Businesses with regulatory, contractual, legal, insurance, or industry-specific compliance obligations should consult the appropriate qualified professional.
24. Service Availability
ArkTech Protect does not guarantee uninterrupted availability of its website, personnel, systems, products, memberships, or third-party platforms.
Services may occasionally be unavailable because of maintenance, technical problems, emergencies, holidays, scheduling limitations, internet outages, third-party failures, or circumstances outside ArkTech's reasonable control.
25. Suspension or Termination of Service
ArkTech Protect may suspend or terminate access to services when a customer materially violates these Terms, engages in fraudulent, abusive, threatening, illegal, or malicious conduct, fails to pay amounts properly due, attempts unauthorized access, or creates an unreasonable security or operational risk.
Where appropriate, ArkTech Protect may provide notice and an opportunity to resolve the issue before termination.
26. Changes to Services
Technology and privacy services evolve rapidly.
ArkTech Protect may modify, replace, discontinue, or improve particular service features.
Material changes affecting paid memberships will be handled in accordance with the applicable membership agreement and applicable law.
27. Changes to These Terms
ArkTech Protect may update these Terms periodically to reflect changes in services, technology, business operations, or applicable requirements.
The current version will display its effective or last-updated date.
Where legally required, material changes will be communicated to affected customers.
Continued use of ArkTech Protect services following an effective update may constitute acceptance of the revised Terms where permitted by law.
28. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
29. Entire Agreement
These Terms, together with applicable plan descriptions, order terms, service agreements, and the ArkTech Protect Privacy Policy, constitute the applicable agreement concerning use of the services unless a separate written agreement expressly provides otherwise.
If a separately executed business-services agreement conflicts with these general Terms, the specifically negotiated written agreement will control to the extent of the conflict.
30. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable federal law or another non-waivable law controls.
31. Contact Information
Questions concerning these Terms may be directed to:
ArkTech Protect LLC
Memphis, Tennessee 38125
United States
Email: support@arktechprotect.com
Toll-Free: 877-683-2822
Vanity Number: 1-8-PROTECT-22
Website: ArkTechProtect.com